For your comfort.......

Frequently Asked Questions

Please check out this information about secure online ordering - you will be asked for and assigned a password to finalize your purchase so as to provide you with additional security - be ready to sign up for one when you order

Cardholder Authentication :
Verified By Visa and MasterCard? SecureCode TM
The number one reason shoppers do not make purchases online is because they have concerns about security. And the biggest frustration for Internet businesses has been the risk of chargebacks if a shopper were to tell their issuer that they did not authorize an internet purchase with their credit card.

Visa and Mastercard each now support a global e-commerce solution that enables cardholders to authenticate themselves to their issuer through the use of a unique personal code. Visa's program is known as Verified By Visa. Mastercard's program is known as SecureCode TM. Cardholders who have a Visa or MasterCard from by an Issuer participating in these programs will be presented an additional window hosted by their Card Issuer. If they have already established a password for their particular card, they will be prompted to simply enter that password to authenticate themselves before the transaction is submitted for authorization. If a customer holding a participating card has not yet established their password, they will be prompted through simple steps to do so. Cardholders enjoy peace of mind knowing that no one else has access to their password (it is not recorded on any cardholder statements nor are they visible on the plastic).

Why do I get a " > max" message telling me my payment is declined when I know my card is not maxed out?
Sometimes credit card companies have a transaction amount limit for internet purchases. Please contact your credit card company to adjust this limit and allow the transaction.

Where are you located?
We are located at 161 Gerrard St. East, Toronto, Ontario, Canada, postal code is M5A 2E4 phone 1-800-260-0102
Monday we are Closed,  Tuesday and Friday 11 am - 7 pm, Wednesday Thursday Saturday 1 pm - 8 or 9 pm, Sunday open Noon - 4 pm

How do you ship my order?
We usually use Canada Post Parcel, Canada Post Expedited, or Canada Post XpressPost. Within Canada your order will take 2 - 3 business days. In the US, 3 - 5 business days. Anywhere else, 5 - 7 business days.

What currency are the prices listed in on the website?
All prices referred to are in Canadian dollars.

What are your payment terms?
All orders are prepaid (paid in full at time of ordering). Please place your orders using the shopping cart and the secure payment gateway. We do not keep your credit card details on file. The only details we keep after an order has been sent are your email address and name, in order to let you know of any specials or sales or special events. Please let us know if you don't want to take advantage of this service.
You may also send us a cheque, money order, or at you own risk, cash. We are honest but the post office might not be........

What about Taxes or Duty?
Provincial sales tax is payable for shipments within Ontario, Canada. HST is payable for shipments to the Maritime Provinces. GST is payable to all other provinces including Ontario. Neither gst nor pst is payable in shipments to countries outside Canada, however, any local taxes, duty, import taxes etc. are the responsibility of the purchaser and would usually be paid before the purchase is released to you by the post office. If you are not sure about the tax expected, contact the customs department or an express courier service in your country to find out more.

What do I do about RETURNS or EXCHANGES?
We don't accept returns but we will gladly exchange your item for one that fits provided we have been notified of your exchange within 48 hours of you receiving your order as confirmed by the Canada Post shipping records. Just call us or email us. After this period we have the right to refuse an exchange. Once we promptly acknowledge, via email, your desire to exchange an item, it must be returned as soon as possible within 30 days. Once we receive the returned item, we will send out an alternate size immediately.

Payment of the exchange shipping is the responsibility of the customer. Do not ship Exchanges by UPS or Fedex etc. Please use the express international service at your post office to return any items after you have contacted us for our return shipping address. In the case of shipments crossing borders - they must be clearly marked as an exchange, to avoid customs duties both on our part and your part.

We have been in business since 1987 and our catalogue has been online since 1995. We have had very few exchanges in all the thousands of orders we have filled over the years because of our good customer service prior to ordering.

More questions, please contact info@wildside.org